The Pyramid Cancun by Oasis - All Inclusive

First I have to say that I can‘t understand the other reviews and just an over all of 7,2. We stayed in the luxury „The Pyramid“ with the black bracelets and loved it. The hotel is huge and offers everything you need. We usually don‘t like all inclusive resorts, because we mostly like to eat outside and dine romantically and hate buffet halls with noise. But this hotel offers restaurants, you would pay the amount for the whole stay for one person as two people in a German restaurant of this kind. The Sakura with Japanese food is extraordinary and the service they offer with some short music shows inbetween is insane. The gourmet restaurant La cayenne offers high quality beef fillet and steaks. And the food tastes great. Also the Coffea shop and ice cream shop offer great stuff. The quality of breakfast in the pyramid exclusive once are amazing. We got a free upgrade to a master suit with ocean view: comfortable bed, huge room, two balconies, huge bathroom, more than enough towels and literally everything you need is there (Bügeleisen, two TVs, fridge, coffee machine, soap, …). View was amazing! Activities are great! The casino is fun. Parties, music and bars are great. We had such a good time there, we‘d always go there again.

Being a pyramid guest instead of oasis does have its advantages i.e the better breakfast buffet and better restaurant options. Staff upgraded my room and it was amazing, the view from my room was stunning. You have to download the app to make a reservation for the restaurants but wow the food is fantastic (I would recommend Miramar for lunch the sea bass is incredible, Sakura and Careyes were my top as the food was Incredible.

The Pyramid Resort is a great all-inclusive destination. There are plenty of restaurants offering breakfast, lunch, and dinner options. The staff are incredibly friendly and always ready to help. The resort is well-managed and features multiple pools to enjoy. However, there were two things that let me down. First, the WiFi connection was unstable, frequently disconnecting every few minutes. I had some business to take care of, but the unreliable internet made it difficult. Second, we had an issue with the taxi service arranged by the hotel for our return to the airport. We were told it would cost 600 pesos, with a 10% surcharge for card payments. However, upon arrival at the airport, the driver attempted to charge 990 pesos. It was only when I asked to see the amount on the card machine that I noticed the discrepancy. I pointed out that 10% of 600 is 60, making the correct total 660 pesos. The driver reluctantly agreed, processed the correct amount, and started swearing, blaming the card machine. Aside from those two issues, we had a wonderful stay and loved the amazing ocean view. I would definitely recommend the Pyramid Resort, but advise double-checking payment amounts—especially when dealing with taxis.

The food was very good and having the pyramid access has a lot of advantages regarding the additional restaurants. The staff is nice and helpful. The beach is well maintained, has comfortable sunbeds and great service. In the resort there are a lot of different activities that you can enjoy.

Good food, drinks, activities, beach etc. The hotel looks quite old, but the rooms are in good condition. Good experience using the APP of the hotel where you can check any activities and book restaurants. Dress code for restaurants.